This Privacy Policy describes how JJ Roofing of the Lowcountry LLC ("the Company," "We," "Us," or "Our") collects, uses, and discloses your information when you use our website (jjroofingsc.com), and outlines your privacy rights.
We use your personal data solely to respond to your roofing inquiry and, if you become a customer, to deliver and document our services. By submitting our contact form, you agree to the collection and use of information as described here.
1. Types of Data Collected
Personal Data
When you request a free estimate through our website, we ask for information you provide directly:
- Name, email address, and phone number.
- ZIP code (optional, used to confirm you're within our service area).
- Project type and service needed, plus any optional notes about your roof.
Usage Data & Security Processing
We automatically process certain technical data to keep our website and contact form secure:
- IP Address: Processed to prevent spam and abuse of our contact form, through rate limiting (5 submissions per IP every 24 hours).
- Ephemeral Storage: Rate-limiting counters are stored in a secure Cloudflare KV namespace with a 24-hour expiration. They are deleted automatically and are never linked to your identity.
- Strictly Necessary Cookies: We do not use marketing or advertising cookies. Cloudflare Turnstile may set a short-lived security token to confirm you're not a bot.
2. Use of Your Personal Data
The Company uses the personal data collected through our website to:
- Respond to you: Reply to your free estimate request, typically within one business day.
- Prevent abuse: Detect and block automated or fraudulent form submissions.
- Deliver services: If you book a project with us, retain the information needed to perform the work and keep warranty records on file.
3. Third-Party Service Providers
We share your personal data only with the providers needed to run our website and respond to you:
- Resend (Email Service Provider): Delivers your form submission (name, email, phone, and project details) to our inbox.
Privacy Policy: resend.com/legal/privacy-policy - Cloudflare, Inc. (Hosting & Security): Hosts our website and images, and processes IP addresses through Turnstile and our rate-limiting system to block malicious traffic.
Privacy Policy: cloudflare.com/privacypolicy
4. Retention and Deletion
- Inquiry Data: We don't maintain an ongoing marketing database. Contact details are kept only as long as needed to respond to your inquiry, or for the life of your project if you become a customer.
- Security Data: IP addresses processed for rate limiting are automatically deleted after 24 hours.
- Legal Obligations: We may retain certain records longer where required by South Carolina law, such as for tax purposes or to honor a workmanship warranty claim.
5. Your Privacy Rights
Regardless of where you're located, we honor the following rights for anyone who contacts us:
- Access & Correction: You may ask to see or correct the information you submitted to us.
- Deletion: You may ask us to delete your contact information from our records, unless we're required to keep it for an active project or a legal obligation.
- No Sale of Data: We do not sell your data or use it for targeted advertising, and never have.
- Consent: We only use your contact information for the purposes described here, based on the consent you give by submitting our form.
6. Children's Privacy
Our website is not directed at anyone under the age of 18, and we do not knowingly collect data from minors. If we learn that a minor has submitted personal data to us, we will delete it promptly.
7. Contact Us
If you have questions about this Privacy Policy or want to exercise any of the rights above, reach us at:
Email: [email protected]
Phone: (843) 422-2674
Service Area: Beaufort, Bluffton, Hilton Head, Ridgeland, Hardeeville & Hampton